We’d like you to feel “at home” when you stay with us! It is very important to us that  we achieve satisfaction in all that we provide to guests.

 

 

As you pass the threshold of our hotel, we assure you that you will go with the best moments and impressions of the most visited cities in  Great Britain: London, Cambridge, Norwich ,North Sea and one of the UK's most famous beaches - Great Yarmouth . We aim to make your experience here one that exceeds your expectations!!!

 

 We are an independently owned, family-run business Hotel and excursions, with an outstanding team dedicated to personal and caring service  where you can enjoy delicious cuisine and rest in the comfortable rooms with the see and beach views.

  

       Our mission:

-We will provide an excellent service to all customers to achieve total satisfaction;

-We will accomplish high productivity levels through sound planning, organisation and teamwork;

-We will gain recognition in the market for being a highly professional, ethical, quality-assured business.

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       Customers:

 We value our customers as the foundation of our business. Our relationships with customers and suppliers are based on principles of respect and mutual benefit. We aim to develop profitable and lasting relationships. We want to build on what we do well and to innovate to meet changing customer needs.

   

       Staff:

 We respect the experience and skills of our staff and value the contribution that every person makes to the team. We recognised that pride and enjoyment in the job come from working in a respectful, safe, collaborative and responsive work environment. Our goal is to work together to reward, train and develop our staff in ways that acknowledge performance and individual abilities.

 

  We aim to operate an ethical business in the Hotel and touristic sector offering products and services that provide value for money, quality, exceptional service.

 

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